Avoid using your birth date and year, as well as repeating numbers, such as 1111, numbers in a row, like 2345, and numbers that follow a pattern, like 1212, for PINs.

Avoid using email addresses and the names of family members and pets for passwords.

Create unique account passwords and PINs.

Do not share account passwords and PINs with anyone who is not part of your household.

Add or change optional account passwords to limit unauthorized access.

Monitor account balances on the MyACCESS mobile app or ebtEDGE website or mobile app.

DHS also is discontinuing and replacing all compromised QUEST cards and is conducting a review for each impacted member to determine if benefits should be replaced.ĭHS advises members to take the following steps to protect their FoodShare benefits and QUEST cards: To limit the potential for benefit loss, DHS is removing access to all unauthorized phone numbers linked to cases within the investigation. “We encourage FoodShare members to understand how to protect their benefits from these increasingly sophisticated scams and to report them when they happen.” “It is alarming that scammers are going after public benefits like FoodShare that people rely on to feed themselves and their families,” said DHS Inspector General Anthony Baize.

Scammers then use this information to access and steal the benefits. The DHS investigation is based on complaints from concerned FoodShare members about a scam instructing them to call a phone number to confirm their account and personal identification numbers (PINs) to avoid having benefits locked.

(WSAW) - The Wisconsin Department of Health Services is investigating a scam that targets FoodShare members through fake text messages.

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